Haven - Terms of Service

Last updated · 20 April 2026 · Version 1.0

Plain-English summary

Haven is a private, on-device AI app. You can use it for your own personal or business purposes. We license it to you - we do not sell it. Subscriptions renew through Apple until you cancel.

The AI models Haven runs are open-source and can be wrong. Do not rely on Haven's output for medical, legal, or financial decisions without verifying.

These terms limit our liability. That part is unavoidable for an indie app, but everything you would expect from a responsible developer - working product, clear privacy, fair billing - we take seriously.

1. About these terms

These Terms of Service ("Terms") are a legal agreement between you ("you", "your") and E2 Partners LLC ("E2 Partners", "we", "us", "our", "the Developer"), the developer of the Haven application ("Haven", "the App").

By downloading, installing, or using Haven, you agree to these Terms and to our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use Haven.

2. Eligibility

You must be at least 13 years old to use Haven. If you are under the age of majority where you live, you may only use Haven with the involvement of a parent or legal guardian who agrees to these Terms on your behalf.

You represent that you have the legal capacity to enter into these Terms and that your use of Haven does not violate any law applicable to you.

3. Your licence

Subject to these Terms, we grant you a personal, non-exclusive, non-transferable, revocable licence to install and use Haven on Apple-branded devices you own or control, in accordance with Apple's Usage Rules set out in the App Store Terms of Service.

You may not: reverse engineer, decompile, or disassemble any part of Haven, except to the extent such restriction is prohibited by law; rent, lease, sublicense, or resell Haven; remove or alter any notices of authorship or ownership; use Haven to build a competing product; or use Haven in connection with automated tools that exceed reasonable usage (we have no rate limits today, but we may introduce them to prevent abuse).

We (and our licensors) retain all right, title, and interest in and to Haven, including the brand, icon, design, code, copy, and documentation.

4. Open-source AI models

Haven runs open-source language, vision, and speech models published by their respective authors (Google, Meta, Microsoft, Mistral AI, Stability AI, OpenAI, BAAI, and others). When you choose to download one of these models inside Haven, you also agree to that model's own licence terms. Haven's Library screen shows each model's licence (for example, Apache 2.0, MIT, Gemma Terms of Use, Llama Community Licence).

These models are operated entirely on your device. We do not relay their output through any server we control. We do not, and cannot, see what you ask them.

5. Your content

5.1 Ownership stays with you

Anything you create or upload inside Haven - chats, voice recordings, transcripts, generated images, imported PDFs, notes - is your content. You keep every right you had going in. We claim no ownership and no licence to it.

5.2 It stays on your device

As detailed in the Privacy Policy, your content is not transmitted to us. We have no technical way to view, copy, or restore it. If you uninstall Haven or lose your device, your content is gone. We recommend using iCloud Backup (configured in iOS Settings) if you want the data to survive device loss.

5.3 Responsibility for what you create

Because your content stays local, you alone are responsible for its legality. If Haven generates an image or text that infringes someone's rights, or that you use unlawfully, that is not our act. See also Section 7.

6. Subscriptions and payment

6.1 Haven Pro

Haven Pro is an auto-renewable subscription that unlocks additional models (a larger language model, higher-quality transcription, image generation) and additional capabilities (a 16,000-token context window, future model packs).

Three billing cadences are offered: haven.pro.weekly, haven.pro.monthly, and haven.pro.yearly. Prices shown in-app reflect your App Store region and are set by the App Store pricing matrix.

6.2 Free trial

The yearly plan includes a three-day free trial for eligible new subscribers. The trial converts automatically into a paid subscription at the end of day three unless cancelled at least 24 hours before the trial ends, through Settings → [your Apple ID] → Subscriptions on iOS.

6.3 Auto-renewal

Your subscription renews automatically at the end of each billing period at the then-current price unless cancelled at least 24 hours before the period ends. Your Apple ID is charged within 24 hours before the end of the current period. You can manage or cancel at any time in Settings → [your Apple ID] → Subscriptions.

6.4 Refunds

Purchases are handled by Apple. Refund requests are processed directly by Apple, not by us. Start a refund request at reportaproblem.apple.com. Where you have additional statutory refund rights (for example under EU consumer law), those rights remain and are unaffected by this section.

6.5 Changes to pricing

If we change subscription prices, the new price applies only to future billing periods after you have been notified and, where required, after you have accepted the change inside the app.

7. Acceptable use

You agree not to use Haven:

To generate, store, or distribute content that is illegal in your jurisdiction, including child sexual abuse material, content that incites violence, content that discloses another person's private information without consent, or content that infringes copyrights, trademarks, or other rights.
To bypass or attempt to bypass the safety or policy restrictions of the open-source models' respective licences or acceptable-use policies.
To interfere with the operation of Haven or to attack, probe, or scan our infrastructure (such as it is).
To misrepresent AI-generated content as human-generated in contexts where disclosure is legally required.
For any purpose prohibited by law or by Apple's App Store guidelines.

We may terminate your licence under Section 15 if you materially breach this section.

8. AI output - important disclaimers

AI can be wrong. Haven's models are open-source systems that can generate inaccurate, incomplete, biased, or fabricated ("hallucinated") content. Their training data has a cutoff and may be out of date. They do not know your personal circumstances.

Do not rely on Haven's output for professional decisions. You should not act on anything Haven generates in medical, legal, financial, safety-critical, or other high-stakes contexts without verifying with a qualified professional. Haven is an assistant, not an authority.

Images generated are your responsibility. On-device image generation does not apply the same content moderation you would find in cloud services. You remain responsible for the legality and appropriateness of anything you generate.

9. Third-party services

Haven integrates with the following third-party services, whose terms apply in addition to ours:

Apple App Store - distribution and billing. Your use is subject to Apple's Licensed Application End-User Licence Agreement unless superseded by these Terms.
Google Firebase - anonymous analytics, crash reporting, remote configuration.
RevenueCat - subscription state management.
Hugging Face - the first time you download a model, files are fetched from Hugging Face's servers.

We are not responsible for the content, terms, or practices of these services.

10. Assumption of risk

You use Haven entirely at your own risk. You acknowledge that on-device AI, open-source models, and experimental machine learning systems are, by their nature, unpredictable. You accept full responsibility for any decision, action, inaction, consequence, cost, or loss arising from your use of Haven or any output it produces.

11. Disclaimers and warranties

Haven is provided strictly "as is" and "as available", with all faults, and without warranty of any kind whatsoever. To the fullest extent permitted by law, E2 Partners LLC, its owners, officers, employees, contractors, agents, affiliates, and licensors (together, the "E2 Parties") disclaim every warranty, whether express, implied, statutory, or arising from course of dealing, course of performance, or usage of trade, including without limitation warranties of merchantability, fitness for a particular purpose, accuracy, completeness, reliability, quiet enjoyment, title, non-infringement, system integration, and the absence of errors, viruses, or other harmful components.

Without limiting the foregoing, we do not warrant that: (a) Haven will meet your requirements; (b) Haven will be uninterrupted, available at any particular time, or free from errors or defects; (c) any defect will be corrected; (d) Haven is compatible with your device, operating system version, or any specific hardware or software; (e) any data created or processed by Haven will be preserved, portable, or recoverable; (f) the open-source AI models that Haven can download will meet any expectation, or that their output will be accurate, lawful, non-infringing, safe, or suitable for any purpose whatsoever; or (g) any communications made through Haven are secure or free from interception.

Some jurisdictions do not permit the exclusion of certain warranties. In those jurisdictions the exclusions in this section apply only to the maximum extent permitted by applicable law, and no other warranty is given.

12. Limitation of liability - no liability assumed

To the maximum extent permitted by applicable law, the E2 Parties assume no liability to you of any kind, under any theory, for any damages arising out of or in connection with Haven, the Privacy Policy, these Terms, any AI model run by or downloaded through Haven, any content you create with or via Haven, any data loss, any service interruption, or any act or omission of any third-party service provider.

Without limiting the foregoing, the E2 Parties will not be liable for any direct, indirect, incidental, special, consequential, exemplary, punitive, or statutory damages - including lost profits, lost revenue, lost savings, lost data, lost content, business interruption, loss of goodwill, cost of cover, cost of substitute services, personal or reputational harm, or any damages resulting from AI output, image generation, transcription, document analysis, or any other feature - even if the E2 Parties have been advised of, or should have foreseen, the possibility of such damages, and even if any limited remedy stated in these Terms is found to have failed of its essential purpose.

If, despite the foregoing, any court of competent jurisdiction determines that the E2 Parties are liable to you for any matter arising out of or in connection with Haven or these Terms, their total aggregate liability to you for all claims in the aggregate will not exceed one U.S. dollar (US$1.00). You acknowledge that this cap is an essential basis of the bargain; without it E2 Partners would not make Haven available to you.

The allocation of risk in these Terms is an essential element of the agreement between you and E2 Partners. The price (including zero price) charged for Haven reflects this allocation. You waive any right to seek damages, injunctive relief, or any remedy beyond what is expressly provided in these Terms, except where such waiver is prohibited by law.

Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited by applicable law - including, in some jurisdictions, liability for gross negligence, wilful misconduct, fraud, death or personal injury caused by negligence, or mandatory statutory consumer rights - and this Section is to be read subject to those limits.

13. Indemnification

You agree to fully defend, indemnify, and hold harmless the E2 Parties from and against any and all claims, actions, proceedings, investigations, demands, losses, damages, liabilities, fines, penalties, settlements, costs, and expenses of every kind (including reasonable attorneys' fees and court costs, whether or not a lawsuit is filed) arising out of, relating to, or in connection with:

your access to or use of Haven, including any AI output you generate, store, or share;
your violation of these Terms or of any applicable law, regulation, or third-party right (including intellectual-property, privacy, publicity, or contract rights);
any content, prompt, recording, photo, document, or other material you create, import, upload, generate, or distribute using Haven;
your breach of any licence attached to an open-source AI model you download;
any dispute between you and a third party in which Haven, its output, or your use of it is referenced, cited, or relied upon.

E2 Partners reserves the right, at its own expense, to assume the exclusive defence and control of any matter subject to indemnification by you, in which case you will cooperate with E2 Partners in asserting any available defences. You will not settle any matter without E2 Partners' prior written consent. E2 Partners assumes no corresponding obligation to indemnify you for any claim of any kind.

14. Apple-specific terms

You acknowledge that these Terms are between you and us, not Apple, and that Apple is not responsible for Haven or its contents. In the event of any failure of Haven to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for Haven to you; to the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to Haven.

We, not Apple, are responsible for addressing any claims by you or any third party relating to Haven, including product liability claims, claims that Haven fails to conform to legal or regulatory requirements, and claims under consumer protection or similar legislation.

Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance of these Terms, will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

15. Termination

You can stop using Haven at any time by uninstalling it; doing so terminates the licence granted under Section 3.

We may suspend or terminate your licence if you materially breach these Terms, with notice where reasonably practicable. Your active subscription may be refunded on a pro-rata basis if we terminate without cause; no refund is owed if we terminate for breach.

Sections that by their nature should survive termination (including the final paragraph of 3, 5.3, 7, 8, 10–14, 17, and 18) will survive.

16. Changes to the service or these Terms

We may modify Haven from time to time - adding features, removing features, changing how features work. We will communicate significant changes in-app.

We may also revise these Terms. Material changes will be surfaced inside the app and take effect no sooner than seven days after they are posted; continued use after that date constitutes acceptance. If you do not agree, you may stop using Haven. For changes that require consent under applicable law, we will seek your consent before they take effect.

17. Governing law and dispute resolution

These Terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates applicable therein, without regard to its conflict-of-laws rules. Any dispute arising out of or in connection with these Terms will be resolved exclusively in the Dubai Courts sitting in Dubai, United Arab Emirates, except where you are a consumer domiciled in a jurisdiction that grants you a mandatory right to bring proceedings in your home courts - in that case, your statutory rights prevail.

Nothing in this section prevents either party from seeking injunctive relief in any jurisdiction to protect intellectual property or confidential information.

18. General

Entire agreement - These Terms, together with the Privacy Policy and any in-app notices we surface, are the entire agreement between you and us regarding Haven.
Severability - If any provision is held unenforceable, the remaining provisions remain in full effect.
No waiver - Our failure to enforce any right is not a waiver of that right.
Assignment - You may not assign these Terms without our prior written consent. We may assign them to a successor in connection with a sale of E2 Partners LLC, a merger, or a financing event.
Force majeure - Neither party is liable for delays caused by events beyond reasonable control.
Language - These Terms are originally drafted in English; translations are for convenience. The English version controls.

19. Contact

Questions about these Terms: hello@e2partners.co.